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Safety & Security

How we protect you

  • Encryption (HTTPS) on every page
  • Passwordless sign-in with one-time links, so there's no password to steal or reuse
  • Sign-in links and invitations stored only as secure hashes
  • Brand portal access limited by role
  • We never see or store card details. Brands pay through Stripe, and shoppers pay brands directly

Keeping your account safe

  • Don't forward sign-in emails or share sign-in codes. Anyone with them can sign in as you
  • Sign-in links and codes expire quickly and work only once
  • Sign out when you use a shared or public device
  • If you didn't ask for a sign-in email, you can ignore it. If you think someone has used your account, contact us

Avoiding scams

Truemuse will never ask you for a password, card number or payment. Only buy through the official brand link on an advert. If a message claiming to be from Truemuse asks for money or personal details, don't reply. Forward it to contact@truemuse.us.

Reporting a vulnerability

If you believe you've found a security issue, email contact@truemuse.us with the details and steps to reproduce it. Please give us reasonable time to fix it before sharing it publicly, don't access or change other people's data, and don't disrupt the service. We won't take legal action against good-faith research that follows these rules, and we'll keep you updated on our progress.

If something goes wrong

If we learn that someone has accessed personal information on Truemuse without permission, we'll investigate, fix the cause, and tell the people affected and the authorities as the law requires, without unreasonable delay.

Last updated September 24, 2026